SpringHill Suites Savannah Airport
HotelOps Reports
Run reports, filter results, and print or save as PDF.

Report Library

Incident Report

Shows incidents by date, property, room, category, status, priority, and assigned staff member.

Run

Room Detail Report

Shows all incidents and room walk history for a selected room.

Run

Weekly Room Walk Report

Shows checked rooms, pool, gym, and completion percentage.

Run

Report Filters

Reset

Incident Report

2026-06-01 through 2026-06-23

Incident Summary

92Total Incidents
1Open / Active
91Closed
0High / Critical
0Follow-Up Needed

Incident Detail

DateIncident #PropertyRoomAssigned ToCategorySubcategoryPriorityStatusDescriptionAction Taken
6/22/26, 7:01 PMINC-2026-0119INC-2026-0119SpringHill Suites101EricAC / PTACWashed CaseMediumClosedW/F—
6/22/26, 7:00 PMINC-2026-0118INC-2026-0118SpringHill Suites102EricAC / PTACWashed FilterMediumClosedW/F—
6/22/26, 7:00 PMINC-2026-0117INC-2026-0117SpringHill Suites112EricAC / PTACWashed FilterMediumClosedW/F—
6/22/26, 6:59 PMINC-2026-0115INC-2026-0115SpringHill Suites114EricAC / PTACWashed FilterMediumClosedW/F—
6/22/26, 6:58 PMINC-2026-0114INC-2026-0114SpringHill Suites113EricAC / PTACWashed FilterMediumClosedW/F—
6/22/26, 6:57 PMINC-2026-0113INC-2026-0113SpringHill Suites115EricAC / PTACWashed FilterMediumClosedW/F—
6/22/26, 6:57 PMINC-2026-0111INC-2026-0111SpringHill Suites117EricAC / PTACWashed CaseMediumClosedW/F—
6/22/26, 6:56 PMINC-2026-0110INC-2026-0110SpringHill Suites121EricAC / PTACWashed FilterMediumClosedW/F—
6/22/26, 6:16 PMINC-2026-0109INC-2026-0109SpringHill Suites333CarlCleanliness—MediumOpenWas a red stain on the floorTried several times to lift the stain with the scrubber. will use pile driver on 6-23-2026
6/22/26, 6:15 PMINC-2026-0108INC-2026-0108SpringHill Suites335CarlCleanlinessOdorMediumClosedDog poop on the floorused scrubber to remove. also cleaned rest of the floor
6/22/26, 6:14 PMINC-2026-0107INC-2026-0107SpringHill Suites235CarlOther—MediumClosedentire molding came loose as you enter the bathroomglued back with liquid nail
6/22/26, 6:13 PMINC-2026-0106INC-2026-0106SpringHill Suites228CarlOther—MediumClosedTrim in bathroom came off at the floorglued it all back in place
6/22/26, 6:12 PMINC-2026-0105INC-2026-0105SpringHill Suites223CarlApplianceFreezerMediumClosedSoda explodedcleaned
6/22/26, 6:11 PMINC-2026-0104INC-2026-0104SpringHill Suites229RobertPlumbingToiletMediumClosedToilet will not flushresolved by robert
6/22/26, 6:10 PMINC-2026-0103INC-2026-0103SpringHill Suites304CarlPlumbingShowerMediumClosedShower body wash brokenreplaced
6/22/26, 6:09 PMINC-2026-0102INC-2026-0102SpringHill Suites324CarlPlumbingToiletMediumClosedToilet clogged—
6/22/26, 1:26 PMINC-2026-0099INC-2026-0099SpringHill Suites302CarlElectricalLightMediumClosedbroken entry light, reported by guestreplaced
6/19/26, 5:34 PMINC-2026-0098INC-2026-0098SpringHill Suites106CarlAC / PTACLeakingMediumClosedwas leaking. bottom pan had water. potential water from outsidecleaned it all out including bottom pan drain, fan is in place
6/19/26, 4:08 PMINC-2026-0097INC-2026-0097SpringHill Suites229CarlAC / PTAC—MediumClosed229 was leaking onto floor. appears to be coming from rainpulled ac and cleaned up all the water. RD/CH
6/19/26, 1:06 PMINC-2026-0096INC-2026-0096SpringHill Suites326UnassignedApplianceFreezerMediumClosedFrozen, guest in the room until 6-20-2026—
6/19/26, 12:44 PMINC-2026-0095INC-2026-0095SpringHill Suites306CarlTV / InternetTV Not WorkingMediumClosedTV not turningResolved by chris
6/19/26, 12:43 PMINC-2026-0094INC-2026-0094SpringHill Suites316CarlTV / InternetNo SignalMediumClosedTV has black screenChris resolved
6/18/26, 1:53 PMINC-2026-0093INC-2026-0093SpringHill Suites202CarlApplianceFreezerMediumClosedfroze uptook downstairs and thawed.
6/17/26, 6:01 PMINC-2026-0092INC-2026-0092SpringHill Suites226CarlPlumbingToiletMediumClosedtoilet clogged, phone not working 100%—
6/17/26, 5:59 PMINC-2026-0090INC-2026-0090SpringHill Suites113CarlPlumbingDrainMediumClosedWas old leak on bathroom draincleaned area the best i could. still a little mark on the floor. tightened up the drain a little bit.
6/17/26, 2:20 PMINC-2026-0089INC-2026-0089SpringHill Suites318CarlAC / PTACThermostat IssueMediumClosedtherm deadreplaced battery and restarted
6/17/26, 12:48 PMINC-2026-0088INC-2026-0088SpringHill Suites113CarlAC / PTAC—MediumClosedAc is loudAdjusted cover.
6/16/26, 4:12 PMINC-2026-0087INC-2026-0087SpringHill Suites328CarlApplianceFreezerMediumClosedfrozenthawed
6/16/26, 4:11 PMINC-2026-0086INC-2026-0086SpringHill Suites313CarlApplianceFreezerMediumClosedfrozen upthawed
6/16/26, 2:22 PMINC-2026-0085INC-2026-0085SpringHill Suites201CarlApplianceFreezerMediumClosedluz list of freezersthawwed out. tried the steamer and it did about 1/2 ok. took rest downstairs
6/15/26, 6:26 PMINC-2026-0084INC-2026-0084SpringHill Suites111CarlApplianceFreezerMediumClosedfloor was damp in fromt on the unitwas not frozen and looked like some ice was left over from guest.
6/15/26, 6:19 PMINC-2026-0083INC-2026-0083SpringHill Suites—CarlAC / PTACThermostat IssueMediumClosedroom 216,222,224,234 ac therm brokenreplaced batteries or remove the ones not in use.
6/15/26, 5:13 PMINC-2026-0082INC-2026-0082SpringHill Suites315CarlPlumbingShowerMediumClosedshower door seal was brokenreplaced door seal
6/15/26, 5:12 PMINC-2026-0081INC-2026-0081SpringHill Suites111CarlPlumbingShowerMediumClosedbottom of shower door seal was coming apart.replaced with a new door sear
6/15/26, 5:10 PMINC-2026-0080INC-2026-0080SpringHill Suites331UnassignedAC / PTAC—MediumClosedac not working. assigned to ericwaiting on eric to tell me the results. it was a prior guest who left on Sunday that said it was not working. will reopen if other complaints come in.
6/15/26, 5:09 PMINC-2026-0079INC-2026-0079SpringHill Suites221CarlAC / PTAC—MediumClosedac cover was all busted upreplaced with spare. also attached the screws on the ac to keep it from falling out of the opening
6/15/26, 5:07 PMINC-2026-0078INC-2026-0078SpringHill Suites335CarlPlumbingToiletMediumClosedseems to be flushing, new toilet. missing overflow tube.adjusted the water level and it seems to be working ok now. keep open until robert reviews.
6/15/26, 5:05 PMINC-2026-0077INC-2026-0077SpringHill Suites321CarlDoor / Lock—MediumClosedbathroom door handle is broken.waiting on robert to see if we have parts.
6/13/26, 4:06 PMINC-2026-0073INC-2026-0073SpringHill Suites224CarlPlumbing—MediumClosedGuest states water running in bathroom wallchecked the room at noon and did not hear anything. will leave this open for now
6/13/26, 4:04 PMINC-2026-0072INC-2026-0072SpringHill Suites203CarlPlumbingClogMediumClosed203 reported clogged sinkshad to remove the plumbing from underneth the sink and remove clog
6/13/26, 10:53 AMINC-2026-0071INC-2026-0071SpringHill Suites—CarlOtherOtherMediumClosedguest reported ice machine leakingunclogged drain, dry floor
6/12/26, 5:49 PMINC-2026-0070INC-2026-0070SpringHill Suites306CarlApplianceFreezerMediumClosedfrozenunfrozen
6/12/26, 5:23 PMINC-2026-0069INC-2026-0069SpringHill Suites231CarlApplianceFreezerMediumClosedfrozendethawed down stairs
6/12/26, 5:22 PMINC-2026-0068INC-2026-0068SpringHill Suites230CarlApplianceFreezerMediumClosedfull of icetook down to hose
6/12/26, 3:04 PMINC-2026-0065INC-2026-0065SpringHill Suites322CarlDoor / LockLatchMediumCloseddoor lock was loosetightened
6/12/26, 3:03 PMINC-2026-0064INC-2026-0064SpringHill Suites326CarlAC / PTACThermostat IssueMediumClosederror messagerestarted therm
6/10/26, 6:49 PMINC-2026-0063INC-2026-0063SpringHill Suites213UnassignedAC / PTAC—MediumClosedtoilet was rocking caulking bad around bottom shower caulking was baddid the caulking over on toilet and shower
6/9/26, 5:25 PMINC-2026-0062INC-2026-0062SpringHill Suites107UnassignedAC / PTACDrain IssueMediumClosedwe had to swap 2 ac unitsswapped 218 with 107 on 6-5-2026
6/9/26, 5:14 PMINC-2026-0061INC-2026-0061SpringHill Suites—UnassignedAC / PTAC—MediumClosedsmellvanillia
6/9/26, 5:09 PMINC-2026-0060INC-2026-0060SpringHill Suites104UnassignedAC / PTACBad SmellMediumClosednoted a foul smellput vanilla filter overlay in the ac unit
6/9/26, 5:07 PMINC-2026-0059INC-2026-0059SpringHill Suites120UnassignedPlumbingToiletMediumClosedsaid handle was out of placetightened down the handle
6/9/26, 5:05 PMINC-2026-0058INC-2026-0058SpringHill Suites303UnassignedDoor / LockDoor CloserMediumClosedthe sliding door needed put on the tractput back in place
6/9/26, 1:06 PMINC-2026-0055INC-2026-0055SpringHill Suites222UnassignedApplianceFreezerMediumClosedfrozenthawed out on patio
6/9/26, 1:05 PMINC-2026-0053INC-2026-0053SpringHill Suites224UnassignedApplianceFreezerMediumClosedfrozenthawed on patio
6/8/26, 1:42 PMINC-2026-0052INC-2026-0052SpringHill Suites226UnassignedAC / PTACWon't Turn OnMediumClosedguest said ac was off all night, lights were out all nightchecked room and it is up and running 100%. checked ac and lights
6/6/26, 6:12 PMINC-2026-0051INC-2026-0051SpringHill Suites329UnassignedAC / PTACWon't Turn OnMediumClosedthe guest must of shut it offfixed by doing the proper ac config. also rebooted ac and connect therm
6/6/26, 6:09 PMINC-2026-0049INC-2026-0049SpringHill Suites214UnassignedAC / PTACThermostat IssueMediumClosedtherm would not connectredid therm and booted the receiver
6/6/26, 6:08 PMINC-2026-0048INC-2026-0048SpringHill Suites213UnassignedAC / PTACThermostat IssueMediumClosedtherm was not workingreplaced therm
6/6/26, 6:07 PMINC-2026-0047INC-2026-0047SpringHill Suites202UnassignedAC / PTACThermostat IssueMediumClosedTherm was not workingreset therm
6/5/26, 6:01 PMINC-2026-0046INC-2026-0046SpringHill Suites108UnassignedPlumbingToiletMediumClosedwas cloggedplunger and MainLine
6/5/26, 5:34 PMINC-2026-0045INC-2026-0045SpringHill Suites208UnassignedAC / PTACLeakingMediumClosed208 has faulty ac and leaks on floor. we did not want it leaking on 2nd floor so we swapped it with ac from 107swapped 208 with ac in 107
6/5/26, 5:33 PMINC-2026-0044INC-2026-0044SpringHill Suites335UnassignedPlumbingToiletMediumClosedReplaced toilet, next day was leak into 235, unseated toilet and removed clog deep in the pipereplaced toilet, unclogged. put new ceiling light in the bathroom at 235
6/5/26, 5:04 PMINC-2026-0043INC-2026-0043SpringHill Suites228UnassignedAC / PTACThermostat IssueMediumClosedthermastat needed batteriesreplaced
6/5/26, 5:02 PMINC-2026-0042INC-2026-0042SpringHill Suites319UnassignedOtherOtherMediumClosedblind of the trackrepaired track
6/4/26, 6:30 PMINC-2026-0038INC-2026-0038SpringHill Suites108UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:28 PMINC-2026-0036INC-2026-0036SpringHill Suites236UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:27 PMINC-2026-0034INC-2026-0034SpringHill Suites214UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:26 PMINC-2026-0033INC-2026-0033SpringHill Suites119UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:26 PMINC-2026-0032INC-2026-0032SpringHill Suites112UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:25 PMINC-2026-0031INC-2026-0031SpringHill Suites324UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:24 PMINC-2026-0030INC-2026-0030SpringHill Suites305UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:23 PMINC-2026-0029INC-2026-0029SpringHill Suites320UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:23 PMINC-2026-0028INC-2026-0028SpringHill Suites327UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:22 PMINC-2026-0027INC-2026-0027SpringHill Suites301UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:21 PMINC-2026-0026INC-2026-0026SpringHill Suites303UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:21 PMINC-2026-0025INC-2026-0025SpringHill Suites318UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:20 PMINC-2026-0024INC-2026-0024SpringHill Suites323UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:18 PMINC-2026-0022INC-2026-0022SpringHill Suites334UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:17 PMINC-2026-0021INC-2026-0021SpringHill Suites233UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:16 PMINC-2026-0020INC-2026-0020SpringHill Suites206UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:14 PMINC-2026-0019INC-2026-0019SpringHill Suites227UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:12 PMINC-2026-0018INC-2026-0018SpringHill Suites107UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:12 PMINC-2026-0017INC-2026-0017SpringHill Suites117UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:11 PMINC-2026-0015INC-2026-0015SpringHill Suites308UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:10 PMINC-2026-0013INC-2026-0013SpringHill Suites332UnassignedApplianceMini FridgeMediumClosedfrozenthawed
6/4/26, 6:08 PMINC-2026-0008INC-2026-0008SpringHill Suites312UnassignedApplianceMini FridgeMediumClosedfreezerthawed
6/4/26, 6:07 PMINC-2026-0007INC-2026-0007SpringHill Suites309UnassignedApplianceMini FridgeMediumClosedfrozenthaw
6/2/26, 3:57 PMINC-2026-0006INC-2026-0006SpringHill Suites218UnassignedAC / PTAC—MediumClosedbusted grill on acreplaced with a spare cover
6/2/26, 1:51 PMINC-2026-0005INC-2026-0005SpringHill Suites—UnassignedSafetySlip / FallMediumClosedrailing in the stairwell was loosetightened
6/2/26, 1:45 PMINC-2026-0004INC-2026-0004SpringHill Suites217UnassignedPlumbingShowerMediumClosedShower has a slow drain.Robert stated that the housekeeping staff would fix this.
6/2/26, 1:44 PMINC-2026-0003INC-2026-0003SpringHill Suites122UnassignedAC / PTAC—MediumClosedBatteries need replaced.I knocked on the door 2 times on 6/1 but could not get in. my key did not appear to work either.
6/1/26, 8:41 PMINC-2026-0002INC-2026-0002SpringHill Suites215UnassignedAC / PTACLeakingMediumClosedac has been leaking a few daysreplaced with a new unit. check pan after next rain. 215 old ac is in 3rd floor storage if needed.